THE WISHTREE PROCESS
Is it possible to meet in person and see real samples?
Of course! If you are interested in meeting up for a consultation to have a look at our portfolio and swatches in person, please send us an email (firstname.lastname@example.org) and we’ll offer dates we have available to meet and where. We typically book our meetings in the evenings between 6:30 – 8:30 p.m. on Monday through Thursday.
What can we expect at the consultation?
Before your consultation, we’ll have you fill out a questionnaire to collect the pertinent information about your wedding and vision. This allows for us to focus more on the finer details such as colours, swatches, paper choices, theme, etc. Bring any inspiration you have (pictures, other wedding invitations, fabric swatches, etc) or come empty handed. It doesn’t matter, we’ll have tons for you to look at.
Does my Fiancé have to be there? (Read: Should I guilt him into coming?)
Your Fiancé does not have to join, but as it’s both your wedding, it’s always nicer to get to know both the bride and groom’s personality and taste. We promise we won’t attack him with pink invitations and glitter!
Can you work with our wedding planner?
Absolutely! Chances are that we have worked with them in the past, and if not, we’re always excited to work with new people in the industry.
We’re overwhelmed with all the options. Help!
Don’t fret! We have lots of samples for you to peruse for some ideas. Also, a nice chat over a cup of coffee gives us a great idea of your theme and what look you’re going for. We’ll be able to suggest some options and help narrow things down for you.
When should we mail out our invitations?
Typically it is best to send out your invitations approximately 3 months prior to your wedding. This allows sufficient time for your out-of-town guests to make the proper travel arrangements and book off any time if needed. If most of your guests are in town or you’re sending out Save-the-Dates, then 2 months prior to the big day is perfect.
What if our Wedding is fast approaching and we left invitations to the last minute? Can you do a rush job?
We aim to try our absolute best to help out everyone as much as possible. Drop us a line and we’ll see if your vision can be completed by your mail-out date. Please understand that shorter timelines do incur additional costs due to third party supplier ‘rush’ costs.
DESIGN PROCESS + CUSTOM WORK
How long does the design process take?
We recommend to plan at least 3 months from the start of the contract to the delivery date. This allows for us to create your custom design and any changes/requests that may be required, as well as the ordering of materials and printing.
What limitations are there on customization?
The sky’s the limit when it comes to custom! The limitations are more or less defined by your budget. Share your ideas with us and we’ll let you know what’s feasible.
Can we choose our own colours?
Absolutely! With ink we can pretty much colour match almost any colour you’ve got on your ideaboard. As for envelopes, pocketfolds and other pre-assembled pieces, we are more limited to what’s on the market. That being said we have a TON of swatches and suppliers so we’ll have a pretty close match to your colour or at the very least, something that is complimentary.
Can we word the invitation ourselves? Can you do it for us?
Yes and yes! You can send us your wording or any info pertaining to your invites via email (email@example.com) in a word doc or in the body of the email itself.
Can we choose the fonts?
If you have a specific font in mind we’ll do our best to acquire it. We have hundreds of fonts and add new ones constantly so there’s plenty to choose from. Typically Brides will quickly fall in love with a font they see on one of our samples so don’t be surprised if it happens to you, too. Believe us, you’ll love them!
We need bilingual invitations. Is this possible?
For sure! There are two options:
- Bilingual on one invitation.
- Two sets of invitations: One in English and one in the second language.*
We normally suggest the latter as it’s much more aesthetically pleasing and easier to read. Fee covers the cost of extra design time to incorporate additional information, as well extra printing costs that may incur if we print two sets of invitations. *We do ask that you provide the final edited body copy in the second language.
What if we want to assemble our own invites?
We’re fully supportive of the DIY bride. If you’d prefer to do your own invites, we offer a couple of options:
- We can design the invite layout and simply send you the file(s) to print from.
- We can design and order the materials for you to then assemble on your own.
THE ORDERING PROCESS
When should we order our invitations?
We suggest formally booking with a deposit at least 6 months prior to your wedding date. This allows for us to complete your invites and for you to mail them out on time.
Do we have to order all our invites and stationery at the same time?
No, we like to attack the invitations first because they’re the most pressing. They also set the theme for the entire wedding. Stationery can be started around a month before your Wedding Date as the theme has already been decided and the final RSVP numbers are needed to proceed.
When should we order our stationery?
The design process for stationery typically begins a 4 – 5 weeks before your Wedding Date as the theme has already been decided. Also, final RSVP numbers are needed to proceed.
What other things can you do besides invitations?
The possibilities are endless! We also do seating charts, favour tags, menus, programs, signage, escort cards, place cards, table numbers, hotel cards, maps, sticker labels, etc…
Can we order from overseas/out of the country?
Not yet. It’s in the works, but we currently do not take overseas orders.
What do we need to know before we order?
You’ll need to know a ballpark of your guest numbers, budget, venue locations and colour scheme. Don’t fret! We’ll send you a questionnaire via email that you can fill out and send back to us. This will prep us for all the basics for when we meet up to go over swatches, paper and design.
How do we order?
After your consultation we’ll send you a sum up and then a formal estimate. If you wish to proceed with your order, simply send in a cheque or email money transfer, with your 30% deposit (payable to Wishtree Invitations & Design, Inc.) along with a print out of your estimate and we’ll get the ball rolling.
How do we send you our guest list?
We will send you a prepared Excel file for you to fill out and send back to us via email.
What happens after we send in our deposit?
Once your deposit arrives we get right to work on your designs. We’ll send you a concept and you’ll review it and make any corrections/changes. Once it’s finalized we’ll order all your supplies and send the designs to print and begin assembly of your custom invitations.
What if there are more changes after that?
You’ll receive up to 2 major design changes with the initial concept. If you wish to have more changes after that we would be more than pleased to oblige, at an hourly rate. You may make changes to your invitations up until the moment your supplies are ordered and the file is sent to print, which is typically around a month or so from your pickup date.
We order our supplies on an as-need basis, so should you require changes past this point, it will be assessed on a case by case basis.
Can we get a hardcopy proof?
Yes! This does mean that we will have to order your custom supplies in advance so please be absolutely sure about your colour/paper choices before proceeding. We make every effort to show you in person swatches and paper samples during our consultation so that there are no surprises. As well, you will receive an email proof before we head to print.
We didn’t order enough invitations. Can we order more?
We usually have 2 – 3 extra invitations available if needed so just drop us a line! We can also print more invitations if needed, however you may incur extra costs. ie: expedited shipping/printing for larger quantities.
PRICE + PAYMENT
How much does it cost?
Custom designs are priced individually but you can email us for a ballpark if you have something in mind.
DIY starts at $250.00 for invite and RSVP design. Then any following pieces (ie. info card, map card, etc…) are additional.
What are your payment terms?
We begin with a 30% Non-Refundable deposit with the balance of payment due at the time of the exchange of the invitations/stationery. Unfortunately we cannot release the designs/invitations/stationery without payment.
What payment methods do you accept?
The Deposit as well as the Final Balance are payable viaInterac Email Money Transfer, cheque (“Wishtree Invitations & Design, Inc.”), cash or credit (VISA, MasterCard or American Express).
What currency do you use?
We accept Canadian dollars.
PRINTING + PAPER
What paper types are available?
We have hundreds of options! Cardstock, paper, shimmer/metallic, patterned, cotton, etc.
Can we buy the digital files for us to print ourselves?
Yes, we do offer a DIY option with print ready PDF files. We are unable to give out working files though.
How do you print the invitations?
Our invitations are printed digitally in various professional print shops on high quality laser printers. Rest assured we are not using an at home inkjet printer! Letterpress jobs are printed on an authentic Heidelberg Letterpress and Foil prints are applied using Hot Foil Printing.
Can you print the return addresses on the envelopes?
If you are purchasing our addressed wraps or blank wraps, your return address will already be included on the wrap. Unfortunately we do not print directly on the envelopes. Contact us for more information.
Can you address the envelopes for us?
We certainly can! We offer addressed wraps for your convenience at an extra cost. Contact us for more information.
Do you offer envelope liners?
We do! Various patterns and colours are available at an extra cost.
Do the invitations come with envelopes?
Yes. All invitations will come with an envelope. RSVP envelopes are available (at an extra cost) as an option as some Brides prefer to do an RSVP postcard.
CANCELLATIONS + RETURNS
Can we return our order?
Sorry! We cannot accept returns as most of our orders are completely custom and cannot be resold again. If there was an error in your invitations, please contact us to discuss and we’ll work hard to find a solution that’s right!
Unfortunately plans have changed. Can we cancel our order?
You may cancel your order if the supplies have not been ordered and it has not gone to print. Unfortunately deposits are non-refundable.
ADVICE + ETIQUETTE
How many invitations should we order?
The standard formula is one invitation per two guests (assuming each guest has a plus one). Please take into consideration families that only need one invitation. Also, it is always smart to include an extra 5 invitations for those “office friends” or “mom’s friends” that you’re quickly made aware of so close to the wedding date.
How do we say ‘no children’?
We recommend including something along the lines of, “are delighted to invite you to an adult dinner/reception” if you wish to have an adults only wedding. We also love to include “we have reserved ___ seat(s) in your honour” on the RSVP where you get to make the call on how many are invited. Typically you write 2, and the guest knows that their entire family of 8 are not invited.
Do we need to include the dress code?
You do not need to include the dress code but it is advised if you are having a formal black-tie wedding or a suit jacket is required by your venue.